Frequently Asked Questions

 
 
Q.What does delivery include?
A.Delivery includes driving to your location, setting up the inflatable in your desired area and going over the safety rules and instructions with you. We will be using stakes for inflatables on grass and sandbags if we are setting up on concrete/blacktop areas. You do need to be present during delivery of the inflatable.
Q.Do we have to be present for a delivery?
A.Yes. Having you there for delivery will enable you to show us exactly where you would like the inflatable. We will also use this time to go over any of the safety rules associated with the inflatable, as well as answer any questions/concerns you may have. This will ensure everything is operated correctly.
Q.What requirements do I need to be aware of before renting?
A.The inflatables can be set up on grass, concrete, asphalt or indoors. You need a relatively level surface that is free of rocks, sticks, branches, rough debris and fecal material. You need a power source within 75' of the inflatable. If you are renting a unit that requires water you will need a hose bib within that same 75'. We need a clear distance of 4' between any obstacles or gates to get the inflatable to your desired location. If you have any specific questions about your location, please feel free to give us a call!
Q.Does the price include set up and delivery?
A.Yes, although mileage fees may apply for areas farther than 20 miles from the Johnstown airport.
Q.Does the standard 4 hour rental time include your set up time?
A.No. We arrive early to set up so that you get the entire rental time to play.
Q.When do you set up?
A.Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location for delivery.
Q.Are your units cleaned and sanitized?
A.We make sure to clean and disinfect each inflatable after every rental.
Q.What payments do you take?
A.Cash, Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.Do you require a deposit?
A.Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are the inflatables?
A.Most of our bounce houses are 15'x15'. Please note the space required for each inflatable (listed near the large picture) as some are very large and require extra space. When in doubt, measure your space to make sure that it will fit. Each inflatable needs room to be staked and they need room for the blower. The sizes listed with each inflatable include the space needed for the stakes and blower. If you have stairs or a tiered yard, please call us prior to booking so that we can discuss options for your setup.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl units.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Can you explain your damage waiver to me?
A.For 10% of your total rental fee we will waive any unintentional damage that happens to our equipment during your rental, excluding intentional damage and theft. Unintentional damage EXCLUDES the following: silly string, gum, paint, markers or pens, cuts, slices, punctures by sharp objects such as but not limited to pets, shoes or sharp objects and damage from fireworks and/or cigarettes. As a frame of reference, burst seams, vinyl tears, handles ripping off, etc. would all be INCLUDED and covered under the damage waiver.
 
If you have any other questions, please feel free to call us any time at: (814) 792-6032


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